Rachel Sterling
Senior Engineering Manager / Software Engineering Leader
Professional Summary
Engineering Manager with 9+ years total technical experience (4+ years leading high-performing software engineering teams). Managed 2 distributed product squads totaling 16 engineers and tech leads across backend, frontend, and QA disciplines. Scaled engineering delivery using DORA metrics, reducing change failure rate from 18% to 2.4% while accelerating deployment frequency to daily continuous releases. Successfully mentored 5 engineers into Senior and Staff roles, maintained 94% annualized team retention, and managed a $1.8M annual cloud and tooling budget.
Technical Skills
Work Experience
- •Lead 2 full-stack squads consisting of 16 engineers, tech leads, and QA specialists responsible for core transactional ledger and payment settlement platforms.
- •Instituted DORA metrics tracking and automated CI/CD quality gates, reducing lead time for changes from 14 days to 36 hours and dropping change failure rate from 18% to 2.4%.
- •Grew engineering headcount by hiring 8 engineers across North America while improving interview-to-offer acceptance rate to 88% through structured rubric-based evaluations.
- •Designed and implemented transparent engineering competency matrices and 1-on-1 career development plans, facilitating 5 internal promotions to Senior and Staff engineering levels.
- •Partnered with VP of Product and Design Director to define quarterly OKRs, successfully delivering enterprise multi-tenant payment gateway 3 weeks ahead of contract schedule.
- •Managed $1.8M annual infrastructure and SaaS tooling budget, conducting vendor audits and FinOps initiatives to reduce annual cloud expenditures by $240,000.
- •Transitioned from Staff Backend Engineer to Engineering Manager, guiding squad of 9 engineers through monolithic decomposition into cloud-native microservices.
- •Maintained 94% annualized team retention during company-wide organizational restructuring by fostering psychological safety, clear ownership, and sustainable on-call rotations.
- •Championed dedicated 20% engineering allocation for technical debt and platform resilience, reducing critical customer-reported bugs by 52% over a 12-month period.
- •Orchestrated incident management protocols and blameless post-mortems, dropping mean time to recover (MTTR) from 65 minutes to 14 minutes across Tier-1 services.
- •Facilitated bi-weekly agile ceremonies, sprint retrospectives, and architecture review boards, lifting sprint commitment completion rate from 68% to 92%.
Selected Technical Projects
Architected transparent 5-tier engineering career ladder adopted across 65-person engineering organization.
- •Standardized rubric criteria across technical execution, architectural ownership, collaboration, and mentorship.
- •Reduced subjective promotion disparities and improved annual internal employee satisfaction score (eNPS) by 28 points.
Automated operational dashboard visualizing deployment frequency, lead time, cycle time, and pull request review turnaround times.
- •Surfaced pull request bottlenecks, reducing average PR review wait times from 42 hours to 6 hours across 4 squads.
- •Used by engineering leadership during quarterly executive business reviews.
Education
Northeastern University, Boston, MA (2011 - 2015)
Honors Graduate, Magna Cum Laude.
Certifications
- Certified ScrumMaster (CSM) – Scrum Alliance
- AWS Certified Solutions Architect – Associate
